Delivery Times
Your order will be dispatched as soon as possible via Australia Post or one of the courier services linked to Transdirect once payment is received and subject to production timeframes and/or stock availability. Some of our products are prepared by third parties and may be delayed due to reasons beyond our control (we’ll make every effor to contact you about any delays). You will receive a notification email when your order ships.
All orders shipped by Australia Post are sent using the regular letters or parcel post services. You can check the expected delivery time for your order using the Australia Post Postage and Delivery Times calculator. In general, you can expect to receive your order between 5 – 10 business days after your order has shipped.
Insurance
Unless requested, most orders will be shipped with no additional insurance cover beyond that offered by Australia Post (up to $100).
Discounted/Free Shipping
Some products may be eligible for discounted or free shipping, either through the use of a coupon or during a promotion.
A coupon attracting discounted or free shipping may apply to all products or only to specific products in your cart.
You must enter a valid coupon code within the cart page and press the ‘Apply coupon’ button before any applicable shipping discounts are applied to your cart total. Shipping discounts attached to a promotion are applied automatically.
Local Pickup
Orders can be collected in person, at no charge, from Pinjarra, WA. We’ll contact you after receiving your order to arrange a mutually convenient appointment.
International Orders
We only ship to mainland Australia and Tasmania through our web site. Please contact us to request a shiping quote for international orders.
Return Shipping
Please refer to the Returns Policy section on our Terms and Conditions page.